1. Who this policy applies to
This Privacy Policy applies when you visit heinedasaw.com, contact our sales or engineering team, or interact with our online advertising. “Heineda”, “we”, “us”, and “our” refer to Jiangsu Heineda Sawing Machinery Co., Ltd., the business operating this website.
For privacy questions or requests, email sales@heinedasaw.com. Please write “Privacy Request” in the subject line.
2. Information we collect
Information you provide
When you submit an inquiry, we may receive your name, company, country or region, business email address, telephone number, project requirements, and any other information you include in your message.
Website and device information
Our hosting and security systems may process technical request data such as IP address, browser type, device type, requested pages, timestamps, and diagnostic or security logs.
Analytics and advertising information
If you accept non-essential cookies, Google Analytics and Google Ads may process online identifiers and information about how you use the site. Non-essential storage remains denied when you reject it. See our Cookie Policy for more detail.
3. Why we use personal information
| Purpose | Typical information | Basis where applicable |
|---|---|---|
| Respond to product, service, distributor, and project inquiries | Contact and project information | Steps requested before a contract; legitimate business interests |
| Operate, secure, and troubleshoot the website | Technical request and security data | Legitimate interests; legal obligations |
| Understand site performance and improve content | Analytics data | Consent where required |
| Measure advertising and campaign performance | Advertising and interaction data | Consent where required |
| Maintain business records and protect legal rights | Relevant correspondence and transaction records | Legal obligations; legitimate interests |
5. International processing
Heineda serves an international market, and our service providers may process information in countries other than your own. Where required, we use appropriate contractual, organisational, or other safeguards for international transfers.
6. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose described above, including answering inquiries, maintaining business and legal records, resolving disputes, and meeting legal obligations. Retention depends on the nature of the relationship and the information involved. Analytics and advertising retention is also governed by our configured provider settings and your consent choice.
7. Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or information about disclosures; to object to certain processing; to withdraw consent; or to lodge a complaint with a data-protection authority. California residents may also have rights to know, delete, correct, and opt out of qualifying sale or sharing, subject to applicable thresholds and exceptions.
To exercise a right, email sales@heinedasaw.com. We may need to verify your identity and authority before completing a request. Withdrawing consent does not affect processing that was lawful before withdrawal.
8. Security
We use reasonable technical and organisational measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid sending sensitive personal information that is not needed for your inquiry.
9. Children
This business-to-business website is not directed to children, and we do not knowingly collect personal information from children through it. If you believe a child has provided personal information, please contact us so we can review and remove it where appropriate.
10. Changes and contact
We may update this policy when our website, services, or legal obligations change. The date at the top shows the latest revision. Questions and requests can be sent to sales@heinedasaw.com.